Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.

For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. 

Learn more at https://www.experian.com/corporate/about-experian

When we refer to 'Experian' in this Privacy Policy, we mean Experian Ireland Limited.

Experian is part of a group of companies whose parent company is listed on the London Stock Exchange (EXPN) as Experian plc. The Experian group of companies has its corporate HQ in Dublin, Ireland, and its operational HQs in Nottingham, UK and Costa Mesa, California. You can find out more about the Experian group on our website at www.experianplc.com.

Experian is responsible for processing the personal information you provide to us on this website www.experian.ie (or was provided to us as part of enabling you to access the website) and where it is a requirement under Irish Law, Experian will maintain its registration with the Data Protection Commissioner's Office in Ireland.

Experian is responsible for processing the personal information you provide to us as part of the open banking service. The privacy policy is shown below.   

See Privacy Policy (English) here >

See Privacy Policy (Italian) here >

See Privacy Policy (Spanish) here >

If there's anything you're unsure about in this Privacy Policy, feel free to contact our office on +353-1-8469200 or dpoireland@experian.com

Queries relating to data privacy or data protection should be sent directly to the Data Protection Officer of Experian Ireland at dpoireland@experian.com

What you should do if you wish to make a complaint

1.    If you have a complaint, you would like us to investigate, you should let us know in writing, to either our postal address or our e-mail address.

Postal Address :  Experian Ireland Limited, Two Cumberland Place, 2nd Floor Fenian Street , Dublin D02HY05 Ireland

E-mail Address :  openbanking@experian.ie

 

Timescales for dealing with your complaint

2.    We will respond via email to confirm the complaint has been received within three business days of receipt. A second response outlining the details of the complaint you wish to make, with a request for you to confirm the details we have presented are correct will be sent to you via email.

3.    If we cannot resolve your complaint within three weeks of receipt of the original complaint, we will provide an update of our investigation in writing; we will also provide you with a timescale when we will inform you of our decision.

4.    If a decision has not been made earlier, we will contact you no later than seven weeks from the date of your original letter of complaint. 

 

Complaint Investigation Process

5.    When we write to confirm receipt of your complaint, we will inform you of the name and job title of the team member dealing with your complaint.  If you have any queries while we are dealing with your complaint you should contact the person named in the letter; direct contact details will be provided.

6.    We will deal with your complaint as quickly as we can.  Some investigations involve in depth enquiries to investigate the complaint, on these occasions it may take us longer to make a decision.   We may ask you to provide further information as part of our investigation.

7.    While we investigate your complaint we will keep you informed of the progress. The maximum time you will have to wait for a decision is seven weeks.

8.    We will only use the personal details you give us (when you make the original complaint, or provided during the investigation), to help us deal with your complaint, as set out in this Complaints Handling Procedure.

 

How We Will Reach Our Decision

9.    When investigating your complaint, we will always take account of the information you have provided.  We will reach our final decision based upon the outcome of our investigations and what you have told us.

10.     We assess complaints according to the law and the principles and guidance produced by the Financial Ombudsman Service

 

Informing You of Our Decision

11.    We will contact you to inform you of our decision within eight weeks of receiving your complaint.  We will provide a written explanation of the outcome of our investigation with details of the final decision.  If we decide not to uphold your complaint, a written explanation will be provided with details of the reasons why.

 

If You Do Not Agree With Our Final Decision

12.     If you disagree with our decision, you should inform us in writing, and we will contact you to inform you of further escalation options available to you.